Firstly, we would like to say a massive thank you to all our full-time office teams and staff across the UK for their hard work, support and commitment to us during 2017. It was a fantastic year for us as a business as we established ourselves as one of the leading hospitality staffing agencies in the UK.
As a team we made a conscious effort to increase our geographic coverage; opening new full-time operations in Leeds and Cardiff to support our existing offices in Liverpool, Manchester and London. This proved to be a smart decision helping us to record levels of revenue and profit, as well as strong client and staff satisfaction scores:
- Revenue growth - Another strong year of revenue growth taking our average annual revenue growth since we started (9.5 years ago) to 44%.
- Profit Growth – Operating profit in our last year was more than the previous 3 years combined.
- Client Satisfaction – Average score of 8.4/10 (45 clients asked at random for all regions)
- Staff Satisfaction – Average score of 8/10 (75 staff asked at random for all regions)
- Headcount growth - We are now a 25-strong, full-time team across 5 offices. This has risen from 15 across 3 offices since this time last year.
We would also like to take the opportunity to express our gratitude to our amazing clients for their unwavering support and loyalty to us. We truly aim to work in partnership with all of you and wouldn’t exist without you. Thank you for placing your trust in us. All of us here at Arc take delivering for your operations exceptionally seriously and love working with such great companies. Here is a selection of the 2017 events in which our clients placed their trust in us to work alongside them:
- Horse Racing – Aintree Grand National, Cheltenham Festival, Royal Ascot, Epsom Derby, York Ebor, Glorious Goodwood
- Football - Champions League Final, 8 Premier league football clubs, 7 Championship clubs, FA Cup Final, England and Wales internationals
- Tennis - ATP
- Concerts – Adele, Robbie Williams, Little Mix
- Boxing – Anthony Joshua
- Cricket – England tests, One Day Internationals, and ICC Championship
- Rugby - 6 Nations, Premiership and European Cup
- Festivals - Parklife
- Golf – The Open
- Athletics - World Championships and Para Athletics Championships
- NFL – Wembley and Twickenham
- Comedy – Micky Flanagan, Impractical Jokers and John Bishop
- Christmas – 15+ Christmas party venues nationwide and Winter Wonderland Hyde Park.
So as the dust now settles on another remarkable year for our business it is time to turn our full attention to 2018 and beyond. Keep an eye out for our next post on our plans for 2018 which will be published shortly. In the meantime, we all look forward to seeing you all soon.
Happy New Year!
Mike and Paul