We want to make sure our staff are as happy and comfortable at Arc as possible. We want you to know that your opinion matters and that we’ll do all we can to give you the best experience possible. That’s why we’ve created a whole new department to look after your voice.
Research shows that employees who feel their voice is heard at work are 4.6 times more likely to feel empowered to perform their best work (Salesforce, 2018). And on top of that, 70% of employees say that motivation and morale would improve massively with managers saying thank you more (Reward Gateway, 2018). As the hospitality industry revolves around serving people and giving the best customer service possible, it’s important that staff enjoy their job enough for their cheerfulness and enthusiasm to rub off on to the customers. And, as the fast-paced industry is known having long and sometimes unsociable hours, it’s even more important that workers feel valued and more than just a cog in a big machine.
As stories about improving employee welfare and job satisfaction continue to hit the news, this welfare scheme will help us to standout from other agencies and ensure we’re ahead of the game for staff happiness. We know that first jobs and juggling work with other commitments can be scary and daunting, but we hope that this scheme will make it easier for your voice to be heard.
As Staff Welfare officer, I’m here to listen to any queries you may have about your Arc experience and do as much as possible to resolve them and prevent them happening in future. Essentially, I want you to enjoy working at Arc and stay with us for as long as you want to.
The types of queries I’ll be here to resolve are: any issues and difficulties you have with our booking system, issues that arise on shift (e.g. you don’t feel confident enough to excel in a certain role, you’ve had a personal problem with someone you’ve worked with, or maybe you didn’t like the venue you worked at). It could also include something that has worried you about a shift you have worked. I’m here to hear all sides of the story and come to the best resolution we can for all parties.
What I won’t be able to do is deal with queries about start/finish times of your shifts or the technical details of each one, and for this you will still need to contact your area managers or relevant local office staffing teams. But if you’re not sure who to contact you can always ask me and I’ll point you in the right direction.
The reason we’ve introduced this role is to make sure you know we appreciate your opinions and to work together to make Arc the best hospitality recruitment company in the UK.
As well as you coming to me with issues, I’ll be dropping in on a few shifts and events to see how everything works and asking staff for feedback.
Why is welfare so important?
Happy staff = productive staff
Plenty of research has shown that if staff feel valued and comfortable in a job role they are more likely to learn more skills, improve and extend their job roles. This is great for everyone as it means you do more shifts for us, we have a lot of highly skilled staff and you can work your way up to more senior roles as you develop. High work satisfaction also means staff feel cheerful and enthusiastic and when staff are engaged businesses can see results in profit and productivity.
If staff are productive and efficient because they are happier, reputation improves, and it can attract more clients who want to hire quality staff through Arc. This can help the business flourish, meaning more shifts and opportunities for you.
Happy staff stay longer
Happy staff are more likely to stay working at a company for longer, if they feel valued. This is great for everyone involved as it means we have regular, reliable staff who know what they’re doing, and you have more opportunity to progress through the company. A long tenure at a company with a variety of different roles that you’ve enjoyed and learnt from also looks great on your CV.
Feedback gives everyone a better experience
The more we hear from you and your views — what you think works or doesn’t work, what you like or dislike — the more we can improve, adapt and expand. You might find that there’s a common issue that other people have experienced and that we can work to a solution. Or you might have an idea that no one else has thought of that would work brilliantly. The more feedback you give us about working at Arc the more we can improve.
It’s the right thing to do…
Working in the hospitality industry can be, at times, tiring and unappreciative. Having a staff welfare officer, looking out for you and your best interests is, not only a great way to improve and grow, it’s the right thing to do.
Get it touch
If you want to contact the staff welfare department please email firstname.lastname@example.org or call our head office on 0151 331 5433