FAQs

Got a question for us?

Find the answer below! 

Or if you didn't find what you were looking for, please contact generalenquiries@archospitality.co.uk, who will be able to assist you. 

I joined Arc in one city but have recently moved away for university, do you have any shifts in my new city?

Have a look at our locations page and see if we have an office near you! Then contact your Area Manager and ask to be added to the new location as well.

How do I apply to work at Arc?

You can apply by clicking here APPLY NOW

I haven’t received my login details yet. What should I do?

You can contact your local Arc office, who will be able to get this resolved for you. The contacts for each office are here.

When do I get paid for the shifts that I have worked?

Payday is always the 5th of every month, unless it falls on a weekend, in which case it will be the Friday prior to that weekend. You’ll be paid for all shifts you worked up to and including the last Sunday of the month.

I have a pay query. What should I do?

You can email our payroll team, payroll@archospitality.co.uk, who will be able to advise you further.

Where do I find the details for my local Arc office?

You can find them in your staff handbook or here

An issue happened on shift and I don’t know who to contact. What do I do?

Contact your Area Manager or Staff Welfare Officer maddiemilton@archospitality.co.uk.

What type of roles do you offer at Arc?

We have a variety of roles on offer. Please click on our opportunities to read more about these.

How do I bank my holiday and request leave?

You can bank your holiday by emailing payroll@archospitality.co.uk. When you want to request leave you just need to contact your local staffing team, ask for a Holiday Request Form and then send it back to them and the payroll team. All holiday pay if you choose to bank it will be paid out in full by the end of the leave year (December) but you can access amounts accrued at any time of the leave year.

 

Here's what our staff and customers think of us...

As a student in Manchester, I want to work part time to earn some extra pocket money. However, I also want the freedom to choose my shifts as I want to fit my part time work around my busy student schedule. I'm glad I'm able to do this with Arc! The staff at Arc are polite, friendly and extremely professional.

Ryan, Manchester

We have been working with Arc for a couple of years now and I am pleased to say that our experience has been very positive. We highly rely on Arc for their experienced bar staff and plate waiters. Their staff is of great quality and many have had the chance to progress in their career to team leaders as well as managers. We have such a good relationship because communication flows easily and our expectations are always met if not exceeded. 

Senior Staffing Coordinator, Sodexo

“Since 2010, we have tasked Arc with managing the recruitment for all our seasonal and temporary staff throughout the year. That’s everything from advertising, recruitment, interviews, selection, induction and payroll. They give us a 7-day operation so if we need a member of staff at short notice, they are a phone call away. Arc offer outstanding value for money. They deliver on quality, value and service and we will happily use Arc in the future"

Head of Visitor Services, Knowsley Safari Park

I've great experience working with Arc over the past few months. I can now say I’ve worked at some of the biggest venues in UK, and I am proud of what I have achieved. I recommend working for Arc as it is great flexible work for students and a good way to meet new people.

Sarah, Cardiff

"On my first shift everyone made me feel welcome and I quickly got the hang of what we were doing. The Christmas parties are the best shifts ever because it’s very fun and you get to know everyone and they make you feel welcome. This is now my second year working Arc and I couldn’t thank them enough for everything they do! If it weren’t for Arc I wouldn’t be where I am now with loads of different opportunities!"

Rebecca, Liverpool

I have been with Arc for almost 6 months and really love it! I pick and choose my own shifts to work and the variations of roles is great whether you’re in the kitchens, behind the bar or out on the floor. The management team are very understanding yet professional and genuinely appreciate the effort you put in!

Natalie, Yorkshire

Working for Arc is always fun - I do casual work for them around my studies at events. The staff are always friendly and the pay is very good. I would definitely recommend to anyone looking for flexible work!

Luke, London

Get in touch

If you have a question and want to speak to someone from your local Arc office, then please select the appropriate office contact details in the banner above.
If you are a client with a general enquiry and you would rather message us, then please get in touch using the form below or click the relevant office location above.
If you are a candidate looking to apply then please click the apply now button and complete our online application form.
Looking forward to hearing from you!