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8 Key Things You'll Learn Whilst Working in a Football Stadium

There are many things that hospitality work at football stadiums will teach you, from interacting with the football fans eager to watch the match to working in the prestigious boxes where a top level of professionalism is required. This blog will detail the skills you will learn whilst working in a football stadium, and how you will be able to carry these skills forward into future roles.

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TIME MANAGEMENT

Planning

Hospitality work at football clubs often involves the planning of events, which is just one of the skills that time management encompasses. The planning of events involves everything from what time the guests will arrive and depart the venue to what time each meal will be served, as well as being able to plan where each guest is seated. Another way planning is a great skill to have in stadium jobs is that although sometimes not everything goes right, having a plan of action on the day will leave you much more level-headed and less likely to get too stressed out.

Delegation

When you go to football stadium jobs you will usually be delegated a role that plays into your strengths and allows you to work to the best of your ability. However, if you hold a more senior role, you may be asked to delegate roles to other members of the team. This is a great opportunity to showcase time management knowledge as well as delegation skills, for example, a worker who is skilled in plate waiting can perform their role much more swiftly and efficiently than someone who usually does a bartending role.

Timekeeping

Timekeeping is not just a role given to referees within a sports stadium! Keeping track of time during your shift allows you to dedicate an amount of time to each task you are given and ensures all tasks are completed by the end of your shift. This also comes in handy during mealtimes within the boxes especially, allowing you to space out dishes evenly. In football stadiums, the work continues after the guests have left too, and may involve tasks such as ensuring tables are cleared, washing glasses, and if you are working behind a bar ensuring your workspace is clean and tidy at the end.

Organisation

Being organised is one of the biggest skills that time management encompasses. With all the duties needed to keep the football fans happy, being organised enables you to keep track of all the tasks you have already done and need to do for the day. If you are organised, you will be able to do a much better job than someone who is disorganised as you won’t need to be constantly reminded of what to do next. In hospitality jobs, the ability to work independently is valued and looks good to your manager too.

Decision making & prioritisation

Decision making and prioritisation is a very useful skill to have in your arsenal. Being able to decide on and prioritise the most important tasks and get those done first before moving on to less urgent tasks shows you can manage your time effectively. This means you’re able to free up your day to carry out other hospitality work at the football stadium that may be asked of you, without you being constantly rushed off your feet.

INTERACTION WITH PEOPLE FROM ALL WALKS OF LIFE

Interacting with everyone

Being able to interact with football fans from the working class to higher classes is a valuable skill. You will learn to change your mannerisms to suit different environments within the football stadium, such as being more informal within retail concourse areas and formal for hospitality lounges and box hosting, where you’ll be more likely to serve fine wine than beer.

Communication skills

No matter what background football fans come from, having proper communication skills is imperative in hospitality. Talking clearly and loudly is a must, especially within noisy crowded areas, whereas you will not need to speak as loud in reserved areas where it is quieter. Being able to communicate properly with customers not only enables the customer to understand you but also helps your fellow team members to deliver the correct beverage or meal to the correct table for instance.

STAYING CALM UNDER PRESSURE

Remaining calm

Hospitality work at football clubs can get stressful, especially when there are many people to cater for and a lot of noise within the stadium itself. It can get even more stressful when things don’t go as planned but being able to stay calm during these situations is a skill that will prove transferable within many other scenarios too, not just in football stadium jobs. Sometimes, when things don’t go to plan, especially during emergency situations, it can be hard to keep your cool, but doing so will enable you to think clearly and rationally and you’ll be able to calmly follow the procedures. Staying calm will also help reassure anyone else who may be panicking too.

Staying focussed

There will often be many tasks to do when you work in hospitality, especially within stadium jobs, but staying focussed on what needs to be done will enable you to get them done before the end of your shift.

Quickly adjusting your frame of thinking

Whilst working within the realm of stadium jobs, you may sometimes need to adjust your frame of thinking and be able to change your priorities without getting flustered. Maybe a party you are hosting arrived early, or the bar has run out of a certain type of wine that a table is asking for. The most important thing is to stay calm. Rather than getting stressed out about the fact the bar has run out of the requested wine, calmly inform the table about the situation, and offer them an alternative bottle instead.

Appreciate your downtime

Although staying calm under pressure is a priceless skill to possess, it is still imperative that you can eliminate any stress that may have built up during your shift and have a work-life balance. Having some downtime such as playing video games, exercising, and going out with friends will not only eliminate excess stress but also will help you to return to your next shift in the football stadium with a clear head and positive mindset.

ADAPTABILITY AND FLEXIBILITY

Keeping an open mind

Jobs in hospitality will often require you to keep an open mind and switch from small details to the big picture. Guests won’t necessarily notice the table decoration, but they will take notice of the kind of service they receive. Open-mindedness is one of the hardest skills to practice and it is hard to not make judgement of someone, but trying to understand someone’s point of view, even when you disagree or don’t like the person very much, is a great skill to have in hospitality jobs. It will enable you to deal with complaints and conflicts from customers in a manner that diffuses the situation rather than amplifying it.

Positive attitude

Although it can be frustrating when you get something wrong whilst at work such as setting the table wrong or you’re asked to serve a customer another way to what you’re used to, being able to respond to feedback with a positive attitude and a willingness to learn shows that you are both adaptable and able to deal with constructive criticism. This form of flexibility by bouncing back from setbacks is a skill in itself, and many employers find it desirable in workplaces of all professions as it shows you don’t give in easily.

Handling uncertain situations

Football stadium jobs can sometimes produce uncertain situations where you will have to deal with them without any instruction. Being able to get on with the task at hand without needing to rely on anyone to tell you or remind you to do so shows that you’re able to work independently and take the initiative. As well as this, going the extra mile to support colleagues who need advice or help will demonstrate that you are flexible too, as well as strengthening the relationships you have with them.

CUSTOMER SERVICE SKILLS

Persuasive speaking skills

Whether working in a call centre or at a bar, having persuasive speaking skills is a great skill to have when it comes to working in venues such as sports stadiums or football clubs, where customer service is essential. Being able to use a positive, upbeat tone and upsell to persuade guests to buy the more expensive brand of spirit not only generates more revenue for the business but will make you look great to managers as you were the one who made the sale.

Empathy

Within a rowdy football stadium environment where it can be difficult to concentrate in louder areas such as bars, it is likely that some problems will arise, or a customer will have a complaint. If there is a problem, being able to empathise with your customers and steer the conversation towards a more upbeat, positive outcome using positive language will help diffuse tense situations such as someone receiving the wrong order.

Taking responsibility

When you work in a venue like a stadium, especially within hospitality jobs you will likely encounter an angry, complaining customer. Being able to take responsibility for what has happened and remaining as calm as possible is a skill as it tests your patience. The ability to remain calm even when stressed, positive when faced with pessimism, and professional when a customer gets personal is an ultimate test of your customer service skills, but it is one that will teach you how to remain professional under all circumstances.

HOSPITALITY TECHNIQUES

Multi-tasking

In hospitality work, being able to multitask is a vital skill to master. This becomes especially useful when you work in football stadiums and need to be working on more than one thing at once, such as working behind the bar washing glasses and doing drinks service at the same time. This can be quite stressful but if done right you’ll not only save time but show off your organisational skills too and will likely gain more shifts in sports stadiums.

Attention to detail

Attention to detail is a useful hospitality technique to learn. It goes a long way and shows the customer that you are willing to go the extra mile, which leaves them with a good impression of not only you but the venue itself. Ensuring you use the proper technique when pouring pints, serving wines and meals to customers shows professionalism and dedication to the role.

Interpersonal skills

Hospitality work at stadium jobs not only helps you to work on multi-tasking and attention to detail but also makes you develop your interpersonal skills, including verbal, listening, written, and non-verbal communication. By interacting with people around you and utilising your interpersonal skills, it, in turn, allows you to communicate effectively with the customers, bartenders, and other team members to ensure all customers receive a great hospitality experience whilst at the football stadium.

TEAMWORK

Communicate with fellow team members

Teamwork doesn’t just take place between the match players in football stadiums, but it is vital to be able to effectively communicate with fellow team members too. This involves listening to and remembering orders they may tell you or information about a certain guest, perhaps they are vegetarian or have a nut allergy. As well as this, you will be working with many different people with different personalities and naturally, people may clash and fall out sometimes, but it is important to resolve any conflict and issues quickly so that the team can continue to work as quickly and efficiently as possible.

Thinking outside the box

Though everything may go to plan during your shift, sometimes you and your team will encounter challenges such as there not being enough tables to seat a party of guests, which will mean coming up with ways to solve them. Thinking outside the box and seating the guests in a different formation or splitting the large table into two smaller ones will not only help your team members but also show your managers that you can think on your feet and solve problems quickly.

Listening

A major aspect of working as a team is being able to listen. If a conflict arises, listening to other points of view can help resolve any issues, as well as enabling you to respond effectively to ideas that your teammates may have. Listening is a skill which, in hospitality jobs, will not only help you to be accurate with aspects such as taking orders but will also allow you to respond to customer complaints.

Leadership

For everyone to work as a team whilst on shift, there is usually a team leader who will help coordinate tasks and fairly designate roles throughout the day. Being able to take leadership is a valuable skill to add to your armoury and showing you can lead a team of like-minded people will open more leadership opportunities in the future. Of course, this role will need you to have experience in hospitality jobs, especially if you’re working in football stadiums, but over time you may be offered the opportunity to become a team leader. You will also need to have a good grasp of all the previous skills that have been talked about in this blog to be considered for such a role, especially since you’re not just taking responsibility for yourself, but for a team of other people too.

READY FOR YOUR FIRST FOOTBALL STADIUM JOB?

There are many different skills that you can learn whilst working at football stadiums, and these are skills that not only can be transferred to other hospitality jobs but also in other types of roles that Arc has on offer too. Who knows, you may even be nominated for Team Member of the Month!

If you would like to work in football stadiums across the UK Apply Now!

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